If we look at the remote access as a business activity, it’s possible to categorize this service into various elements: Assuming we want to set up a business service that monitors the remote access for all the employees of a company. Let's start with an example that echoed the working reality of so many people during the Corona pandemic.
Infrastructure (Are all required infrastructure components functional?). Application (How is the health of the application components?). End User (Is the end user able to perform all required services?). The four perspectives and the questions behind them are: ITOps Board visualizes the different perspectives of a business activity. It is clear, informative, and creates concise dependency diagrams. ITOps Board collects, correlates, and organizes alarms and notifications from one or more PRTG servers, creating a service-oriented view of the monitored environment. In PRTG Enterprise Monitor, this dashboard is called ITOps Board. Accordingly, the dashboard of a monitoring tool should meet the need for such differentiation or service modeling.Įvery business process monitoring tool must therefore have an extensive and detailed yet clear dashboard that also offers this differentiation. Management values the business activity impact, the service owner wants to know about the service availability, and the engineer needs to be able to quickly identify the root cause in case of various errors. When creating a business process, it is immediately apparent that not all stakeholders need the same amount of information. This is thought to result in simplified processes and reduced costs. And another interesting detail for Industrial IT monitoring: the so-called “manufacturing process monitoring” combines the business workflows mentioned with the idea of combining industrial machine sensors with remote visualization and control devices. The structures are much more comprehensive, there are teams and workgroups for individual processes, but you still need an organization-wide overview.īusiness Process Monitoring can play a part in process automation scenarios. 
Here, completely different fields of business activity and requirements arise.
Thus, business process monitoring is even more important for enterprise environments. The larger and more complex a company is, the more likely it is that complex processes will be encountered during an analysis. On one side, there is the infrastructure ( servers, storage, etc.) and on the other side, there are applications like database management systems or programs. As explained above, business process monitoring should be seen as an analytical tool for higher-level business process management, and IT systems are always an essential part of the digital business process.
0 kommentar(er)
